Creating a Culture of Accountability

The hybrid/virtual work world presents many challenges for leaders. One of them is creating a culture of accountability. Some leaders still think accountability equals “butts in seats.” But that outdated belief has become completely antiquated during the pandemic. People have proven they can succeed in a remote work environment. Considering how quickly the workplace is…

Simple Truths for a New World of Work

In my new book Simple Truths of Leadership: 52 Ways to Be a Servant Leader and Build Trust—cowritten with my colleague, trust expert Randy Conley—we take a look at some practical, day-to-day leadership principles leaders can apply in their organizations. Simple Truths of Leadership is broken down into 52 concepts/quotes, half on the topic of…

The Power of Micro-Innovations

When we think of innovation, people like Thomas Edison, Henry Ford, and Steve Jobs tend to come to mind. The lone hero in solitude has a hold on our imagination, but the truth is that innovation is rarely the result of an inspired genius toiling away in a garage. Groundbreaking innovation takes lots of people.…

New Hire Not Meeting Expectations? Ask Madeleine

Dear Madeleine, I am a fairly new manager for a well established and growing not-for-profit organization that brings arts education to underserved communities. When we have open positions, we prioritize hiring alumni of our programs. About nine months ago, I hired a promising alumnus who seemed perfect for an entry level program administration job. She…