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Tag Archives: Talent Development

Kathy Cuff and Vicki Halsey on Legendary Service: The Key Is to Care

What are your beliefs about customer service—and how are they driving the customer experience in your company?  That’s one of the key questions Kathy Cuff and Vicki Halsey, coauthors with Ken Blanchard, explore in their book Legendary Service: The Key Is to Care. Cuff and Halsey share a four-part CARE model to help readers and…

May 10, 2018 in Podcast.

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Leading with Trust

Do You Trust Your Team Enough to Go on Vacation?

Trust never takes a vacation. When you go on holiday this summer, will you be preoccupied with how things are going at work? Do you have low trust in your team’s ability to manage without you? Or perhaps… Read More

5 Ways to Lead with Empathy

People want an empathetic leader. Many managers strive to be one. But ask someone to define the term, and you’re likely to be met with silence. Let’s start with the definition. According to Merriam-Webster, empathy means “the action of understanding,… Read More

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