Naturally Quiet but Need to Negotiate? Ask Madeleine

Dear Madeleine, I manage a team of project and program managers responsible for keeping software implementations on track for a global company. I have five regional directors, each of whom manage about fifteen individual service representatives. The frontline folks are highly skilled—their jobs require a lot of technical experience and real expertise. They are dedicated…

Feeling Pressured to Return to Work? Ask Madeleine

Dear Madeleine, I lost my identical twin brother to COVID late last spring. Of course there was no service, and I organized a Zoom event that was almost too sad to bear. A cousin was also infected, and lived, but has many brain-related long-hauler symptoms and has had to go on disability. This leads me…

Feel Like an Imposter at Work? Ask Madeleine

Dear Madeleine, I was recently promoted to director of contracts and compliance at a global staffing organization. I have a great team, I seem to be well regarded in the organization, and I get along well with my direct boss and his boss, who is the regional CEO. I am often tapped to lead or…

Feel Like You’re Dying in Silence? Ask Madeleine

Dear Madeleine, I just read your column Feeling Overwhelmed in a New Role and I find myself in the exact same position. I recently took a role as manager, and on week one I started getting emails expecting deliverables. I came with enthusiasm wanting to bring positive impact, and of course my seven years of…