Feeling Overwhelmed in a New Role? Ask Madeleine

Dear Madeleine, I recently took a director level job with a huge Fortune 50 organization. I have been thrown into the deep end and I am worried about completely bombing out. I have had zero onboarding, so I am constantly making errors and spending tons of time backtracking and clearing things up. I am really…

How Much do you CARE About Your Customers?

Editor’s Note: This guest post is by Hunter Young. Think about this past week. Did you go to a business where you received below average customer service? Did it make you feel unwanted? Did you feel like leaving right then? If you answered “yes” to these questions, you’re not alone. Thousands if not millions of…

Servant Leadership: Moving from Mindset to Skill Set

“A servant leadership mindset is all about focusing on others rather than yourself,” says bestselling business author Ken Blanchard. As part of research for a new book, Servant Leadership in Action, Blanchard had an opportunity to explore both the mindset and the skill set needed for leaders interested in adopting an others-focused approach to leadership.…

Leadership as a Partnership

Responsibility for leadership shouldn’t fall on only the person with position power. Leadership needs to be more of a partnership, according to Susan Fowler, co-creator of the newly redesigned Self Leadership program from The Ken Blanchard Companies. “We have to look at leadership as a two-sided coin,” says Fowler. “Some people in organizations don’t realize…

Growing Fast and Can’t Keep Up? Ask Madeleine

Dear Madeleine My question is: how does an organization scale their management team and keep skills sharp as they grow?  We are a software development services shop and we are growing fast—we currently have 30 people in management positions. It’s getting more difficult each day to make sure everyone is managing from the same playbook. …

Feeling Disillusioned at Work? You Should Celebrate!

Feeling disillusioned at work hardly sounds like something to celebrate. How could anyone feel good about low competence and low commitment? In fact, wouldn’t you want to hide it? In The Ken Blanchard Companies Situational Leadership® II training program, we teach that a Disillusioned Learner (D2) development level is part of the natural progression of…