Infographic: What’s Poor Customer Service Costing You?

“If you don’t take care of your customers, someone else will,” explain Kathy Cuff and Vicki Halsey, co-creators with Ken Blanchard of The Ken Blanchard Companies new Legendary Service® program. A new infographic just published by The Ken Blanchard Companies identifies that poor customer service costs organizations in excess of $300 billion dollars annually. Statistics…

Ken Blanchard Ignite Newsletter September 2017

The Ken Blanchard Companies Ignite newsletter is a must-read for leadership, learning, and talent development professionals. Highlights from the just published September issue include Leadership as a Partnership “It’s unfair to expect a manager with multiple direct reports to figure out what each individual needs, let alone always provide it,” says leadership expert Susan Fowler. “Continue to…

What to Expect from a Master Coach: A 28-Point Checklist!

There is a great deal of controversy these days about what mastery in coaching actually looks like. The International Coach Federation has created stringent rules regarding coach competencies that make it simpler to identify the criteria a coach must meet to achieve the Master Certified Coach (MCC) designation. As of May 2017, only six percent…

Ken Blanchard Ignite Newsletter August 2017

The Ken Blanchard Companies Ignite newsletter is a must-read for leadership, learning, and talent development professionals. Highlights from the just published August issue include Getting Buy-In for Leadership Development Training One of the biggest challenges leadership, learning, and talent development professionals face when they propose a new initiative is convincing their CEO of the financial…

Getting Buy-in for Leadership Development Training

One of the biggest challenges leadership, learning, and talent development professionals face when they propose a new initiative is convincing their CEO of the financial impact of the proposed initiative. Without a clear sense of the positive financial impact, it’s easy for a leader to dismiss a new proposal as being too disruptive, too expensive,…