Got Dinged on an Internal Survey? Ask Madeleine

Dear Madeleine, I lead a business unit in a global services company. Our sector is highly competitive and it is “go go go” all day, every day. Our company recently instituted an internal survey designed to measure employee experience and asked business units and departments to give feedback on each other. Our business unit got…

Rug Pulled Out from Under You? Ask Madeleine

Dear Madeleine, I am a director in a global consumer goods company. I recently went through six months of coaching because my boss told me I was an excellent manager, but I needed to be more of leader. The coach did a 360° interview process and uncovered some areas that I needed to work on.…

Want to Improve Work Performance? Focus on Your Conversations

A new infographic released by The Ken Blanchard Companies shows that work communication isn’t happening with the quality or frequency people are hoping for.  The infographic looks specifically at one-on-one conversations and finds huge gaps (20 to 30 percent) between what employees want and what they actually experience when conversing with their manager. These gaps…

Infographic: Are One on One Meetings Meeting People’s Needs?

Meetings are a great way for managers to have quality development opportunities with their people. Sadly, survey research originally conducted by The Ken Blanchard Companies together with Training Magazine in 2013 shows that most managers are missing the boat.* Surprisingly, while meetings should include discussions about goals and objectives, it’s not happening as often as it…

Ambushed By A Hidden Personality? Ask Madeleine

Dear Madeleine, I manage a large retail chain store and have been in the job about four years. Up until now, I thought I knew what I was doing. I recently promoted an excellent worker to a supervisory position—and now I seriously regret it. All of a sudden, it’s like she is a different person.…

10 Ways Leaders Aren’t Making Time for their Team Members (Infographic)

Performance planning, coaching, and review are the foundation of any well-designed performance management system, but the results of a recent study suggest that leaders are falling short in meeting the expectations of their direct reports. Researchers from The Ken Blanchard Companies teamed up with Training magazine to poll 456 human resource and talent-management professionals. The…