Dear Madeleine, I am serious person. I was a serious child, raised by very thoughtful and serious immigrant parents. I have always had high expectations and standards for myself. I am now a manager of a large group of people and I am continually frustrated that almost none of them live up to my expectations.…
In his work consulting with business leaders at top organizations around the world, best-selling author Ken Blanchard explains that for best results, leaders need to combine a focus on people with a simultaneous focus on results. It’s this one-two combination that delivers the greatest impact. Managers need to have a shared responsibility with direct reports…
Managers don’t have enough high quality conversations with their direct reports, according to Ann Phillips, a senior consulting partner with The Ken Blanchard Companies. This deficiency has a negative effect on both productivity and morale. “Part of effective communication between manager and direct report is a mindset and part is a skillset. Both are required,”…
Dear Madeleine, I have been described as a high achiever—and a lone wolf—for much of my career. After more than 20 years as an individual contributor, I finally succumbed to the pressure to become a people manager. Here’s my problem. Most of my people are fewer than five years away from retirement and not very…
Dear Madeleine, I manage a large team of graphic artists for a popular online magazine. A few of my people are employees who do other tasks for the magazine, but most of my artists are independent contractors. On the whole, they are professional and easy to work with—but a couple are simply a pain in…
Dear Madeleine, I am a manager of a large team. I like my work, the mission of the company is meaningful, and we make a difference in the world. I have a reputation for being a good manager and getting things done on time and under budget. My boss, who is fairly new—and, frankly, in…
Dear Madeleine, I report to the general counsel of a large global organization and I have a team of seven attorneys. I routinely work at all hours of the night finishing projects my people committed to completing and then didn’t—and the deadline, of course, can’t slip. My husband says I let my people walk all…
This guest post is by Doug Hung, Director, Blanchard Taiwan. Every year, China conducts a nationwide college entrance exam for all high school graduates. The exam spans two days and covers Chinese, foreign languages, mathematics, and a student’s choice from one of the humanities (politics, history, geography) or sciences (physics, chemistry, life sciences). Students are…
More and more organizations are leveraging coaching internally. Whether it’s a manager coaching for performance, an HR business partner coaching for development, or a designated coach in the organization working with a variety of people, coaching helps people perform at their best. To be effective, coaches at every level need to follow five principles. Failure…
Dear Madeleine, I recently joined a small but global organization as COO. I am tasked with looking at all of our systems and processes and finding ways to streamline, upgrade, and reduce our manual processes and the resulting human error. My problem is that the team I inherited is committed to keeping things exactly the…