Dear Madeleine, I have an amazing team except for one person. I’ve provided ample opportunities for this person to step up and she just isn’t picking up on them. I can’t tell what is going on. She seems bright enough. She can work hard—I’ve seen it—so I don’t think it is laziness. Also, I’m about…
Dear Madeleine, I run a very lean team and one of my people is a hypochondriac. Every week there is a new reason he needs to go to the doctor. Any cold that comes through he gets, and it is worse for him than for anybody else. He gets the flu every year. It is…
Dear Madeleine, I am at my limit and hope you can help. I am a senior team leader with a very high performing intact team. We have a new, very inexperienced board who is wreaking havoc with the way I run my business. They are putting nonrealistic pressures on me to generate numbers that are…
Want a more purposeful, aligned, and engaged organization? “Make sure managers and direct reports are taking a collaborative approach to performance,” says Susan Fowler, senior consulting partner with The Ken Blanchard Companies and coauthor of the company’s Self Leadership training program. “It starts with agreed-upon goals,” Fowler continues. “In my early days as a consultant,…
Dear Madeleine, How do you guide a recent graduate—someone new to the work world—to not be so confident of his own work? How do you convince him to check his work, question his solutions, and search for the best answer instead of the first one? I don’t want to tear down anyone’s confidence, but this…
Dear Madeleine, I’m a mid-level manager with a large team. My boss pretty much leaves me on my own to get my job done. He knows he can trust me. My problem is that I am constantly anxious about my performance, even though no one tells me it isn’t good enough. Everyone keeps talking about…
Dear Madeleine, I am serious person. I was a serious child, raised by very thoughtful and serious immigrant parents. I have always had high expectations and standards for myself. I am now a manager of a large group of people and I am continually frustrated that almost none of them live up to my expectations.…
In his work consulting with business leaders at top organizations around the world, best-selling author Ken Blanchard explains that for best results, leaders need to combine a focus on people with a simultaneous focus on results. It’s this one-two combination that delivers the greatest impact. Managers need to have a shared responsibility with direct reports…
Managers don’t have enough high quality conversations with their direct reports, according to Ann Phillips, a senior consulting partner with The Ken Blanchard Companies. This deficiency has a negative effect on both productivity and morale. “Part of effective communication between manager and direct report is a mindset and part is a skillset. Both are required,”…
Dear Madeleine, I have been described as a high achiever—and a lone wolf—for much of my career. After more than 20 years as an individual contributor, I finally succumbed to the pressure to become a people manager. Here’s my problem. Most of my people are fewer than five years away from retirement and not very…