Leading a Team that Needs a Reboot? Ask Madeleine

Dear Madeleine, I work for a national mortgage company and recently took over a team from a leader who had led it for 37 years. Every single person on the team is more experienced in the business of the team than I am. And every one of them is very disengaged because their former leader…

Hungry for Constructive Feedback? Ask Madeleine

Dear Madeleine, I get no feedback. I like my job, my boss, the team I work with, and my company. At every annual review I write my own review first and my manager adds her two cents, always pointing out ways I contribute that I hadn’t thought about or had forgotten. So I do get…

Disappointed in Your People? Ask Madeleine

Dear Madeleine, I am a VP in an organization and I have a decent team, all of whom I inherited when I joined the organization two years ago. Everyone on my team is experienced and considered senior. I have done everything I can think of to make everyone’s role and responsibilities crystal clear—yet I find…

Identifying and Managing your Span of Control with Carey Lohrenz

As one of the first female F-14 Tomcat fighter pilots in the US Navy, Carey Lohrenz knows all about pressure. During her intense training, she learned critical lessons about navigating in the most demanding, high-pressure environment imaginable—the cockpit of an F-14 fighter jet. The genius of her latest book, Span of Control, is how she…