Getting Buy-in for Leadership Development Training

One of the biggest challenges leadership, learning, and talent development professionals face when they propose a new initiative is convincing their CEO of the financial impact of the proposed initiative. Without a clear sense of the positive financial impact, it’s easy for a leader to dismiss a new proposal as being too disruptive, too expensive,…

Transparency and Leading Change: 3 Areas to Focus On

“Thank you for your transparency!” These words came at the end of a presentation I gave where I shared a new strategy—a strategy that would require change, including new roles and some sacrifice, from everyone. I wasn’t sure how everyone would respond but I knew I would have my best chance of successfully leading the…

Organizational Change: Coaching Yourself through Six Stages of Concern

Change is inevitable for most organizations—especially in today’s dynamic business environment. For individuals, change may result in new responsibilities, new roles, or new leaders. When coaching clients through organizational change, we see many concerns surface due to people’s feelings of uncertainty as well as the added stress brought about by the change process. So what…

Thriving in the Midst of Change: Ask 3 Questions

When your organization and people are challenged with impending doom—I mean, impending change—leaders often stick their heads in the sand and hope it passes. Yes, it will pass, but your organization can take advantage of the transition using the science of motivation and what we know about the way people experience change. People go through…

Where Does Your Industry Rank for Service? 5 Ways Your Company Can Improve

Each year the American Customer Satisfaction Index compiles the results of 70,000 random customer interviews to identify customer satisfaction in 43 industries and 10 economic sectors. The top industries for service: Televisions & Video Players (score 86), Credit Unions (score 85), Internet Retail, Internet Brokerage, Full-Service Restaurants, Automobiles & Light Vehicles, Personal Care & Cleaning Products, and Soft…