It’s the New Year, and I hope you’ll forgive one more post on resolutions—although this one might be a little different from what you expect. Because our topic is the well intentioned manager and the mistakes they make, what you aren’t going to hear from me is a lot of ideas on what you could…
At this hectic time of year—when the focus is on giving to others—it might be even more important to give yourself a gift to keep stress at bay. One of the best ways to do this is to set boundaries that allow you to refresh and recharge so you can better engage with others. The…
Apply the learnings from neuroscience to your customer service strategies. Use the BRAIN acronym to remind yourself (and others on your team) about the impact you can have when you help people bring the full capacity of their brain to the experience. Create connections that allow people to feel Brilliant, Respected, Alive, Independent, and Noticed for who they are and what they have done in their lives. It’s a great way to create a lasting brain bond with customers.