Running Out of Steam? Ask Madeleine

Dear Madeleine, I am a fairly experienced senior manager at an organization that was acquired about eighteen months ago. The larger organization makes a new acquisition about every eight months, with no end in sight. The changes are really hard to keep up with. There seem to be new processes and procedures every day. I…

Boss Never Shares Credit? Ask Madeleine

Dear Madeleine, My boss never gives anyone else any credit. It’s driving us all crazy. We recently completed an almost impossible job for him with an absurd deadline and very little direction. He didn’t give us any feedback along the way until swooping in at the last minute with all kinds of changes. A couple…

Faked Out by a Direct Report? Ask Madeleine

Dear Madeleine, A long-time employee I really liked and respected recently left for another opportunity. I tried to keep her but couldn’t offer her enough money, so I gave her an excellent reference. The whole team was sad, and off she went with a fond farewell. Surprisingly, while training her replacement, I was stunned to…

5 Reasons to Take Your Vacation Time: Ask Madeleine

I’ve received various letters asking about the wisdom of taking personal time off when work is crazy busy. So in honor of July 4th—a very important holiday for those in the U.S. that falls, sadly, on a Saturday this year—I have decided to devote this week’s post to the issue of vacation time. (Spoiler alert:…

3 Ways Social Neuroscience is Changing Leadership

New advances in the field of social neuroscience are fundamentally reshaping perspectives on the best way to lead and manage the performance of others. That’s the main message Scott Blanchard will be sharing next week in his presentation at the annual conference of the Association for Talent Development (ATD) in Orlando, Florida. Blanchard’s concurrent session…

Mindfulness and Leadership: Three Easy Ways to Be a Better Leader

In the world of coaching, we’ve long practiced and shared the concepts of mindfulness with clients because we’ve seen and felt the results. Mindfulness as it’s practiced as a part of leadership development can take many forms, from something as simple as NOT multitasking or as intentional as active listening, or regulating self-talk. So, how…

NeuroService: Use a BRAIN approach to build neuroscience principles into your customer service strategies

Apply the learnings from neuroscience to your customer service strategies. Use the BRAIN acronym to remind yourself (and others on your team) about the impact you can have when you help people bring the full capacity of their brain to the experience. Create connections that allow people to feel Brilliant, Respected, Alive, Independent, and Noticed for who they are and what they have done in their lives. It’s a great way to create a lasting brain bond with customers.