Frustrated with Poor Management? Ask Madeleine

Hi Madeleine, I work in a membership organization with a very old-fashioned outlook and a hierarchical structure. I am not a manager, but I did have one direct report at a previous employer. I am very interested in management and leadership and intend to have other management roles in the future. Management practices here, although…

4 Coaching Steps toward Work/Life Balance

A common topic in my coaching sessions is work/life balance. Heavy workloads, daily abundance of emails, competing deadlines, required meetings, and other concerns can be so overwhelming that work can become the focal point and main priority in life. As a result, we can feel obligated to dedicate long hours to our work. We struggle…

7 Coaching Steps for Managing a Hot Temper

In my role as an organizational coach, from time to time I am asked to work with leaders who struggle to manage anger and emotional outbursts. Amazingly, they often don’t realize that going on an angry tirade during a staff meeting or berating a direct report in front of colleagues is conduct unbecoming of a…

Worried You’re Too Serious? Ask Madeleine

Dear Madeleine, I am serious person. I was a serious child, raised by very thoughtful and serious immigrant parents. I have always had high expectations and standards for myself. I am now a manager of a large group of people and I am continually frustrated that almost none of them live up to my expectations.…

4 Key Elements of Emotional Intelligence—A Coach’s Perspective

Everyone experiences emotions—happy, sad, angry, afraid, ashamed, etc. Emotions can move you forward or hold you back. Your reactions to others’ emotions can positively enhance a relationship or partnership, or negatively detract from it. People with high emotional intelligence are able to recognize emotions that surface within themselves and others. Emotional intelligence, also known as…

3 Ways to Combat Perfectionism

When a person goes through leadership coaching it often includes some kind of evaluation, such as a 360-degree assessment. Debriefing the assessment results is typically done during one of the first coaching sessions. This debrief helps the coaching client identify strengths they can leverage as well as potential areas for development. I’ve noticed a trend…