The 3 Habits of Highly Effective Millennials

We’re doing something a little different this week. Instead of a written post, Gus Jaramillo and I collaborated on a video post as part of the Leadership Quote vlog series. Subscribe for future videos!

Why Millennials Leave Organizations (and What Senior Leaders Can Do About It)

In their 2014 Employee Engagement Trends Report, consultants at Quantum Workplace looked at survey findings from more than 400,000 employees at nearly 5,000 organizations. In exploring the importance of various drivers of Millennial engagement and retention, Quantum researchers found that Professional Growth and Career Development came in at number one. They observed: “If young employees…

The Customer Experience: Generation-Driven?

Are expectations from the younger generations driving changes to customer service and product support? Earlier this week, I came across an article on Forbes.com titled What Kind Of Customer Experience Are Millennials (Gen-Y) Looking For?.  In the article, Micah Solomon, the article’s author, attempts to summarize the expectations of the Millennial generation when it comes to…

Molding A Culture For Millennials

In a Deloitte survey published last month, almost 5000 Millennials across 18 different countries were asked various questions regarding their views on innovation.  According to the survey, 78% of the Millennials surveyed believe innovation is essential to business growth.  However: 52% believe their workplace environment helps them innovate. 26% believe their organization’s leadership encourages innovation…