One of the biggest challenges leadership, learning, and talent development professionals face when they propose a new training and development program is convincing senior executives of the positive financial impact of the proposed initiative. Without a compelling presentation from L&D managers, it is easy for executive leaders to dismiss a new proposal as being too…
Does training really work? “If we as leadership, learning, and development professionals can’t answer that question with an enthusiastic yes, we’re all in trouble,” says Dr. Paul Leone, ROI expert at Verizon and author of the book Measuring and Maximizing Training Impact: Bridging the Gap between Training and Business Results. “The truth is, HR people…
Dear Madeleine, I lead a business unit in a global services company. Our sector is highly competitive and it is “go go go” all day, every day. Our company recently instituted an internal survey designed to measure employee experience and asked business units and departments to give feedback on each other. Our business unit got…
In a recent video interview, Kathy Cuff, co-creator of The Ken Blanchard Companies’ new Legendary Service program, identifies three ways senior leaders can help create a culture of service in their organization. See service as everyone’s job Cuff recommends that organizational leaders begin by expanding responsibility for customer service to everyone in the organization—not limiting…
People in HR and L&D departments sometimes hear stories about how when someone presents a training budget proposal to the finance department and senior leaders, the executives will sit with their arms crossed and a skeptical look on their faces that makes it clear they believe there’s no way training is going to add value…
Leaders who have experienced coaching can easily state their opinion about whether or not the development strategy had a positive impact. After all, effective coaching can be the best experience leaders have ever had in terms of supporting their own development and growth. But actually measuring the impact of leader growth can be tough. For…