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Tag Archives: Marketing

3 Ways to Make a New First Impression with Customers

Who are you as an organization?  What are you known for?  What will people remember about you?  It always brings me back to what I was taught when I was young—the importance of making a good first impression.  That old adage rang true for me today as I was on a phone call with an…

June 5, 2014 in Customer Service.

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Leading with Trust

We Must Move From Self-Serving Leadership to Leading at a Higher Level

The events of January 6th, 2021 in our nation’s capital starkly illustrate the results of self-serving leadership. As I tweeted last night, there aren’t enough adjectives to describe the despicable acts that took place yesterday. I’m embarrassed and… Read More

The Answer to This One Question Reveals Your Success as a Leader

Judging the performance of a leader can be tricky. One person’s notion of a successful leader can be the polar opposite of another’s. It’s hard to agree upon a common definition of leadership, much less the definition of… Read More

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