Change Has You Panicked? Ask Madeleine

Dear Madeleine, I am a regional director of compliance for a global services company. Covid has been a trial for everyone. Most of my people had never worked from home before and were not set up to succeed working in what are, for many, cramped and noisy conditions. On top of this, Covid has resulted…

Leading Others in a Disrupted World: 5 Coaching Mindsets

With all of the change and disruption in today’s world, leaders are being asked to lead their teams through new situations never navigated in modern history. It can be overwhelming when everyone is looking to you for the answers. Leaders can take a cue from the coaching world on serving people and meeting them exactly…

New to the Team and They Want You Out? Ask Madeleine

Dear Madeleine, I am about four months into a new job as a senior executive in a large global infrastructure company. I report directly to the EVP of Operations, who is the person who brought me into the company. I manage a huge team of fellow engineers, and so far, so good. (I’m an engineer…

Managing a Team That’s in Constant Turmoil? Ask Madeleine

Dear Madeleine, I was recently hired into a manufacturing company in the engineering department. I am leading two different teams. One of the teams is running smoothly, and the other one is a disaster. Disaster team is in constant turmoil— to the degree that some members of team are not even speaking to each other.…

5 Keys to Organizational Culture Change

In its simplest definition, culture is the way things get done in an organization. It’s about the behaviors and attitudes of employees and management and how that translates into different approaches to performance—both good and bad. If you are a leader looking to improve your organization’s current culture and work environment, here are five steps…

The Leader as Coach – 3 Common Traps to Avoid

A leader’s ability to coach effectively can really foster the development of the people they lead.  But like any leadership style, using a coaching style incorrectly has its drawbacks—especially if you are new to it.  Here are a few of the common mistakes. The leader does the heavy lifting.  To be effective, a coaching conversation…

Coaching Matrix ROI

Measuring Coaching from Four Perspectives

Getting to a great outcome for coaching can be tricky. Clients—the recipients of coaching—can always tell you if they enjoyed the process. They can even tell you if they found coaching to be helpful. But it’s often more difficult to determine the actual value in business terms or in life outcomes. What happens on the…

Growing Fast and Can’t Keep Up? Ask Madeleine

Dear Madeleine My question is: how does an organization scale their management team and keep skills sharp as they grow?  We are a software development services shop and we are growing fast—we currently have 30 people in management positions. It’s getting more difficult each day to make sure everyone is managing from the same playbook. …