Creating a Customer-Focused Mindset in Your Organization

The Ken Blanchard Companies Ignite newsletter is a must-read for leadership, learning, and talent development professionals.The just published April issue explores how to create a culture of service in your organization. Highlights include Take an Inside-Out Approach to Improving Customer Service Scores Customer service expert Kathy Cuff believes that organizations need to take a look at how their…

15 Attributes of Great Managers

Last spring my son was working as an intern at our company.  One day he came into my office and asked, “What is the one book on leadership I should read?” My mind raced.  There are just so darn many. Of course, I am a fan of Leading at A Higher Level, which outlines a…

Servant Leadership: Ken Blanchard March 2018 Ignite Newsletter

The Ken Blanchard Companies Ignite newsletter is a must-read for leadership, learning, and talent development professionals. Highlights from the just published March issue include Servant Leadership: 20 Tips & Strategies from Today’s Top Leaders In a recent Servant Leadership in Action Livecast, over 3,200 leadership, learning, and talent development professionals had an opportunity to hear from 20…

Don’t Let Your Ego Stop You from Becoming a Servant Leader

More than 6,300 people have registered for our Servant Leadership in Action Livecast coming up on February 28. That’s a lot of people! I think the event is popular because people recognize we are in desperate need of a new leadership model—one that recognizes that people lead best when they serve first. (For more information…

Servant Leadership: Moving from Mindset to Skill Set

“A servant leadership mindset is all about focusing on others rather than yourself,” says bestselling business author Ken Blanchard. As part of research for a new book, Servant Leadership in Action, Blanchard had an opportunity to explore both the mindset and the skill set needed for leaders interested in adopting an others-focused approach to leadership.…

6 Ways to Shake It Up to Achieve Mastery

As a coach, the majority of my coaching sessions with clients focus on achieving mastery in some form. Some topics are very specific, such as delivering presentations or listening. Others are broad, such as being an effective leader, communicating, or managing emotions. What exactly does it take to achieve mastery? It begins with clarity. Identifying…