Infographic: What’s Poor Customer Service Costing You?

“If you don’t take care of your customers, someone else will,” explain Kathy Cuff and Vicki Halsey, co-creators with Ken Blanchard of The Ken Blanchard Companies new Legendary Service® program. A new infographic just published by The Ken Blanchard Companies identifies that poor customer service costs organizations in excess of $300 billion dollars annually. Statistics…

Servant Leadership: Ken Blanchard March 2018 Ignite Newsletter

The Ken Blanchard Companies Ignite newsletter is a must-read for leadership, learning, and talent development professionals. Highlights from the just published March issue include Servant Leadership: 20 Tips & Strategies from Today’s Top Leaders In a recent Servant Leadership in Action Livecast, over 3,200 leadership, learning, and talent development professionals had an opportunity to hear from 20…

Servant Leadership: 20 Top Thought Leaders

In a recent Servant Leadership in Action Livecast, over 3,200 leadership, learning, and talent development professionals had an opportunity to hear from 20 of the contributing authors in a new book co-edited by Ken Blanchard and Renee Broadwell. The book, Servant Leadership in Action: How You Can Achieve Great Relationships and Results features 44 short…

Don’t Let Your Ego Stop You from Becoming a Servant Leader

More than 6,300 people have registered for our Servant Leadership in Action Livecast coming up on February 28. That’s a lot of people! I think the event is popular because people recognize we are in desperate need of a new leadership model—one that recognizes that people lead best when they serve first. (For more information…

Coaching to Get Out of Your Own Way

When an organization invests in coaching for their leaders, it is often because they want to move the leader from “almost ready” to “ready now” on promotion lists. In many of these situations, the coaches are asked to help the leaders improve and increase specific skills or develop and deploy underutilized strengths. Basically, skill acquisition…

Servant Leadership: Moving from Mindset to Skill Set

“A servant leadership mindset is all about focusing on others rather than yourself,” says bestselling business author Ken Blanchard. As part of research for a new book, Servant Leadership in Action, Blanchard had an opportunity to explore both the mindset and the skill set needed for leaders interested in adopting an others-focused approach to leadership.…