Too many leaders have been conditioned to think of leadership only in terms of power and control. But there is a better way to lead, says best-selling business author Ken Blanchard—one that combines equal parts serving and leading. This kind of leadership requires a special kind of leader: a servant leader. “In this model,” says…
“If you don’t take care of your customers, someone else will,” explain Kathy Cuff and Vicki Halsey, co-creators with Ken Blanchard of The Ken Blanchard Companies new Legendary Service® program. A new infographic just published by The Ken Blanchard Companies identifies that poor customer service costs organizations in excess of $300 billion dollars annually. Statistics…
The most persistent barrier to being a servant leader is a heart motivated by self-interest that looks at the world as a “give a little, take a lot” proposition. Leaders with hearts motivated by self-interest put their own agenda, safety, status, and gratification ahead of others who are affected by their thoughts and actions. In…
The Ken Blanchard Companies Ignite newsletter is a must-read for leadership, learning, and talent development professionals. Highlights from the just published March issue include Servant Leadership: 20 Tips & Strategies from Today’s Top Leaders In a recent Servant Leadership in Action Livecast, over 3,200 leadership, learning, and talent development professionals had an opportunity to hear from 20…
In a recent Servant Leadership in Action Livecast, over 3,200 leadership, learning, and talent development professionals had an opportunity to hear from 20 of the contributing authors in a new book co-edited by Ken Blanchard and Renee Broadwell. The book, Servant Leadership in Action: How You Can Achieve Great Relationships and Results features 44 short…
More than 6,300 people have registered for our Servant Leadership in Action Livecast coming up on February 28. That’s a lot of people! I think the event is popular because people recognize we are in desperate need of a new leadership model—one that recognizes that people lead best when they serve first. (For more information…
When an organization invests in coaching for their leaders, it is often because they want to move the leader from “almost ready” to “ready now” on promotion lists. In many of these situations, the coaches are asked to help the leaders improve and increase specific skills or develop and deploy underutilized strengths. Basically, skill acquisition…
“A servant leadership mindset is all about focusing on others rather than yourself,” says bestselling business author Ken Blanchard. As part of research for a new book, Servant Leadership in Action, Blanchard had an opportunity to explore both the mindset and the skill set needed for leaders interested in adopting an others-focused approach to leadership.…
A servant leader is someone who recognizes that people lead best when they serve first. It is a concept that is innovative but also well-traveled. It has always existed as an alternative leadership path for managers who recognize that they don’t have to choose between people and results—they can focus on both. David Marshall at…
A lack of self-awareness combined with an overactive ego can trip up an otherwise great leader. When leaders allow their ego to go unchecked it can erode their effectiveness, says Ken Blanchard, co-editor of the new book, Servant Leadership in Action. “When that happens, leaders see themselves as the center of the universe and they…