Now that public health initiatives are controlling the pandemic, the return to the office is a hot topic. The Ken Blanchard Companies wanted to know what leadership, learning, and talent development professionals felt about the return. In a June 23 poll, three questions were asked as a part of a webinar series exploring the hybrid…
“If you don’t take care of your customers, someone else will,” explain Kathy Cuff and Vicki Halsey, co-creators with Ken Blanchard of The Ken Blanchard Companies new Legendary Service® program. A new infographic just published by The Ken Blanchard Companies identifies that poor customer service costs organizations in excess of $300 billion dollars annually. Statistics…
The best way to tell if your advice is useful is to look at how often people share it with others. Here’s LeaderChat’s most shared blog posts via LinkedIn. The most shared topics include coaching tips for leaders, biggest mistakes, and “the #1 thing I’d wish I known before becoming a manager.” A great cross section…
A new infographic released by The Ken Blanchard Companies shows that work communication isn’t happening with the quality or frequency people are hoping for. The infographic looks specifically at one-on-one conversations and finds huge gaps (20 to 30 percent) between what employees want and what they actually experience when conversing with their manager. These gaps…
Scott Blanchard, principal and EVP at The Ken Blanchard Companies, likes to use the phrase heart of the house to describe the important role middle managers play in an organization. In Blanchard’s experience, if mid-level management is neglected, the result can be heart trouble—a slow moving organization that doesn’t respond well to feedback. Is your…
Performance planning, coaching, and review are the foundation of any well-designed performance management system, but the results of a recent study suggest that leaders are falling short in meeting the expectations of their direct reports. Researchers from The Ken Blanchard Companies teamed up with Training magazine to poll 456 human resource and talent-management professionals. The…
When The Ken Blanchard Companies asked 1,400 people the question “What is the biggest mistake leaders make when working with others?” 41 percent of respondents identified inappropriate communication or poor listening. When these same respondents were asked to look at a list of common mistakes and choose the five biggest missteps by leaders, two responses…