Dear Madeleine, In the middle of the pandemic, I took a job that I love and am good at. At the time, my boss made it very clear that the job was classified as “remote” and the deal was that I would never need to work in the office. This wasn’t just because everyone was…
Dear Madeleine, I am at the end of my rope with all of the new software platforms my company expects me to use as part of my job. Every time I turn around, there is a new app introduced but never any training. Or, if the app itself does provide training, it takes time to…
The hybrid/virtual work world presents many challenges for leaders. One of them is creating a culture of accountability. Some leaders still think accountability equals “butts in seats.” But that outdated belief has become completely antiquated during the pandemic. People have proven they can succeed in a remote work environment. Considering how quickly the workplace is…
There has long been a serious trust deficit between leaders and their people, and the pandemic has exacerbated it. But before examining this, let’s explore the meaning of trust and COVID’s effect on it. Trust is often a misunderstood concept. People often say things like “I don’t trust that person,” making it sound like our…
An ongoing challenge associated with the shift to virtual classrooms has been a perception that current virtual learning designs are not as effective as the face-to-face designs they are replacing. In fact, 53% of the leadership, learning, and talent development professionals surveyed in the October/November poll conducted by The Ken Blanchard Companies felt their current…
When the COVID-19 pandemic forced organizations to have their employees work remotely, it launched what I have come to call The Great Trust Experiment. Literally overnight, organizations extended massive amounts of trust to their employees to do whatever it took to keep their businesses afloat. By most business metrics, The Great Trust Experiment has been…