New Boss Is Just Not Competent?  Ask Madeleine

Dear Madeleine, I got promoted about six months ago. My new boss, who used to be my old boss’s boss, is just not competent. When I try to clarify priorities with her, she changes her mind so many times that I end up more confused than ever. She doesn’t attend meetings that she calls, so…

Naturally Quiet but Need to Negotiate? Ask Madeleine

Dear Madeleine, I manage a team of project and program managers responsible for keeping software implementations on track for a global company. I have five regional directors, each of whom manage about fifteen individual service representatives. The frontline folks are highly skilled—their jobs require a lot of technical experience and real expertise. They are dedicated…

EGO Getting in Your Way? Ask Madeleine

Dear Madeleine, I am a director-level leader in a national insurance organization. The culture here is that things get done slowly, and only when everyone agrees with the change. I have been tasked with spearheading a ton of change, which is desperately needed. I have not made any friends with my approach and my boss…

Identifying and Managing your Span of Control with Carey Lohrenz

As one of the first female F-14 Tomcat fighter pilots in the US Navy, Carey Lohrenz knows all about pressure. During her intense training, she learned critical lessons about navigating in the most demanding, high-pressure environment imaginable—the cockpit of an F-14 fighter jet. The genius of her latest book, Span of Control, is how she…

Want to Be A Better Coach? Ask Madeleine

Aloha Madeleine, I’m currently a Human Resources director in the hospitality industry. I believe right now, more than ever, our industry needs strong coaches. What resources can you share to help me strengthen these skills through self-learning? Any suggestions you have would be most welcome! Mahalo! Want to Be a Better Coach ________________________________________________________________ Dear Want…

Looking Back on a Year of COVID-19

It’s hard to believe it’s been more than a year since the world was blindsided by a global pandemic. Millions of people are mourning losses due to COVID-19: family members, friends, and colleagues who have died; businesses and jobs that have been lost; savings accounts that have been depleted. Almost everyone has experienced some form…

Nervous and Anxious about Work Presentations? Ask Madeleine

Dear Madeleine, I read your article called Terrified about Doing a Presentation at Work? and I am writing to see if I can get some help. I have spent 23 years in the IT industry and am still nervous about presenting. I have challenges remembering the right words during the presentation. I tend to rush and…