For many years I reported to the same manager. He was very supportive and made time frequently to meet in person, one-on-one, to discuss both my ongoing work and my development. Then something changed. My manager became very distracted. The source of this distraction? His new smartphone. Every time it buzzed or beeped, he would…
Dear Madeleine, I missed a back to school event for my kids last night. My wife called to ask where I was, and I had completely forgotten that I was supposed to be there. I saw it on my calendar and then it was gone from my mind. My wife is really mad because I…
Dear Madeleine, About three months ago, I was promoted to COO in my organization. I wasn’t expecting it—a lot of changes happened at once. A large group of people were fired and the next thing I knew I was COO. I have no real senior leadership experience, but here is the crazy thing: I’m pretty…
Most people will tell you they are working as hard as they can, says bestselling business author Vicki Halsey. “The problem is, they still aren’t able to keep up with the workload. Today, people need to work smarter, not harder,” says Halsey. “That means leaders need to (1) be sure direct reports are clear on…
At the beginning of my career, desperate for experience, I took whatever job I could in my field. Fortunately, my first manager treated employees and customers like gold. Luck struck twice when I was hired by yet another wonderful manager. Regrettably, subsequent managers provided the “opportunity” to witness appalling treatment of both employees and customers.…