Your People Hate You?  Ask Madeleine

Dear Madeleine, I am about eight months into my first senior department manager position at a government agency.  I have a lot of experience in this sector and was brought in to shake things up and make some changes.  My boss literally told me that my job is to kick *ss and take names.  After…

Boss Acting Weird? Ask Madeleine

Dear Madeleine, I am a fairly new marketing manager for a large consumer goods firm. I have three great people who work for me—I inherited them, so I lucked out. We function like a well-oiled machine. The problem is my boss. She was promoted about two years ago and now oversees several managers of different…

Your Admin is Terrible? Ask Madeleine

Dear Madeleine, I am a senior leader in a large commercial services organization. I spent many years learning how to make good use of an assistant and I’ve always made sure I had a great one. Over the last few years, the company has been reducing the size of the administration group and I have…

5 Important Coaching Techniques Every Leader Should Practice

More and more organizations are looking for their managers to use coach-like behaviors in conversations with their direct reports. Here are five of the most important techniques coaches use in their conversations with clients. Consider how these techniques could help the managers in your organization be more coach-like in their communication style. Be fully present.…

Self Leadership Research

One Important Truth about Organizational Success that Might Surprise You

What’s the most important factor in determining organizational success? The answer might surprise you, says Susan Fowler, a senior consulting partner with The Ken Blanchard Companies. In reviewing research for the redesign of Blanchard’s Self Leadership program, Fowler found compelling evidence that suggests the single most essential ingredient in organizational success is the proactive behavior…