Leading with Empathy

People want an empathetic leader. Many managers strive to be one. But ask someone to define the term, and you’re likely to be met with silence. Let’s start with the definition. According to Merriam-Webster, empathy means “the action of understanding, being aware of, being sensitive to, and vicariously experiencing the feelings, thoughts, and experience of…

Manager Keeps Shooting Down Your Plans? Ask Madeleine

Dear Madeleine, I have recently taken a job as office/operations manager for a medical practice. The managing partner is fairly new to the practice and was given the job because none of the other doctors want to deal with the day-to-day problems. It is true that hiring and managing staff plus staying on top of…

Boss Is Always Criticizing You? Ask Madeleine

Dear Madeleine, I have always really liked my job even though the workload is oversized and the hours are long. I provide expert advice and coaching around diet and weight management in a community medical clinic. I have a master’s degree in nutrition and am a registered dietitian. We are government funded and located in…

What Are YOUR Simple Truths of Leadership?

Effective leadership is an influence process where leaders implement everyday, commonsense approaches that help people and organizations thrive. Yet somehow, many of these fundamental principles are still missing from most workplaces. In their new book, Simple Truths of Leadership: 52 Ways to Be a Servant Leader and Build Trust, legendary servant leadership expert Ken Blanchard,…