Boss Is Making You Afraid? Ask Madeleine

Dear Madeleine, My boss is really tough—I would say borderline abusive. It isn’t just to me. He is awful to everyone. Because of this, I am in a constant state of anxiety and my work has definitely suffered. I was very good at my job but I know the quality has decreased because I have…

4 Key Elements of Emotional Intelligence—A Coach’s Perspective

Everyone experiences emotions—happy, sad, angry, afraid, ashamed, etc. Emotions can move you forward or hold you back. Your reactions to others’ emotions can positively enhance a relationship or partnership, or negatively detract from it. People with high emotional intelligence are able to recognize emotions that surface within themselves and others. Emotional intelligence, also known as…

Leaders, Use this Approach for Better Employee Accountability

In his work consulting with business leaders at top organizations around the world, best-selling author Ken Blanchard explains that for best results, leaders need to combine a focus on people with a simultaneous focus on results.  It’s this one-two combination that delivers the greatest impact. Managers need to have a shared responsibility with direct reports…

10 Ways Leaders Aren’t Making Time for their Team Members (Infographic)

Performance planning, coaching, and review are the foundation of any well-designed performance management system, but the results of a recent study suggest that leaders are falling short in meeting the expectations of their direct reports. Researchers from The Ken Blanchard Companies teamed up with Training magazine to poll 456 human resource and talent-management professionals. The purpose was…

3 Conversations All Managers Need to Master

Managers don’t have enough high quality conversations with their direct reports, according to Ann Phillips, a senior consulting partner with The Ken Blanchard Companies. This deficiency has a negative effect on both productivity and morale. “Part of effective communication between manager and direct report is a mindset and part is a skillset. Both are required,”…