Can’t Get People to Change? Ask Madeleine

Dear Madeleine, I am a senior leader in a mid-sized organization. I introduced a new strategic approach to the organization about six months ago. In some parts of the organization, things are going well. In other areas, however, people are just not catching on. Specifically, four departments are still doing things the old way and…

4 Ways to Provide Individual Attention Like a Coach

For most, if not all organizations, their employees are their number one asset. This makes the wellbeing, the engagement of employees very important. Why?  Because engaged employees are passionate about their work.  They strive to provide superior customer service, solve problems, and find innovative approaches.  A great way to generate a significant positive affect on…

Ken Blanchard on Leading at a Higher Level

The new, completely updated, third edition of Ken Blanchard’s perennial bestseller, Leading at a Higher Level, was released just last month. The first edition came out in 2006 and featured the best thinking from 18 different authors, summarizing the key concepts from all the Blanchard programs at the time.  The new edition continues that tradition.…

How Much do you CARE About Your Customers?

Editor’s Note: This guest post is by Hunter Young. Think about this past week. Did you go to a business where you received below average customer service? Did it make you feel unwanted? Did you feel like leaving right then? If you answered “yes” to these questions, you’re not alone. Thousands if not millions of…