How Much do you CARE About Your Customers?

Editor’s Note: This guest post is by Hunter Young. Think about this past week. Did you go to a business where you received below average customer service? Did it make you feel unwanted? Did you feel like leaving right then? If you answered “yes” to these questions, you’re not alone. Thousands if not millions of…

Want a Customer-Focused Company? Take Care of These 3 People

There are three groups of people you need to take care of if you are going to create a customer-focused organization—but most companies only focus on one. That’s a big mistake, say Kathy Cuff and Vicki Halsey, co-creators of The Ken Blanchard Companies’ new Legendary Service training program. “Every organization knows they need to focus…

Ken Blanchard Ignite Newsletter September 2017

The Ken Blanchard Companies Ignite newsletter is a must-read for leadership, learning, and talent development professionals. Highlights from the just published September issue include Leadership as a Partnership “It’s unfair to expect a manager with multiple direct reports to figure out what each individual needs, let alone always provide it,” says leadership expert Susan Fowler. “Continue to…