Want a more purposeful, aligned, and engaged organization? “Make sure managers and direct reports are taking a collaborative approach to performance,” says Susan Fowler, senior consulting partner with The Ken Blanchard Companies and coauthor of the company’s Self Leadership training program. “It starts with agreed-upon goals,” Fowler continues. “In my early days as a consultant,…
Dear Madeleine, I have a high-stress technical job serving the sales department of a professional services company. I have one direct report I am struggling with. Everything is an emotional event with him. He takes everything personally and even finds ways to get offended by positive feedback. He is always melting down and getting sick.…
Delegation and control are common topics with my coaching clients. They recognize the importance of delegation and how it can serve them, but some still struggle with letting go. In order to free up space to be more strategic, have a greater impact, be more efficient, and achieve work/life balance, delegating appropriate tasks to others…
Dear Madeleine, I am serious person. I was a serious child, raised by very thoughtful and serious immigrant parents. I have always had high expectations and standards for myself. I am now a manager of a large group of people and I am continually frustrated that almost none of them live up to my expectations.…
In this episode, Susan Fowler explores how most companies expect managers to motivate their people to accomplish goals. Managers may try many different methods to encourage people to reach their goals, from rewards and recognition to pressure and intimidation. But research indicates that these methods just don’t work. “When did we get to the point…
What are the attributes of a modern servant leader in business today—someone who puts the interests of others on equal footing with their own? The Ken Blanchard Companies recently completed a three-city tour piloting servant leadership content with leadership, learning, and talent development professionals in Houston, New York, and Ft. Lauderdale. As a part of…
Learn how to create a servant leadership culture in your organization. The just published June issue of Blanchard’s Ignite newsletter shares tips and strategies for leadership, learning, and talent development professionals. Highlights include Do’s and Don’ts When Creating a Servant Leadership Curriculum You have to resist the temptation to treat a servant leadership initiative as just…
“Don’t forget managers are key to creating a culture of service,” says Vicki Halsey, coauthor with Ken Blanchard and Kathy Cuff of the book Legendary Service: The Key is to Care. “Managers are directly responsible for translating a customer service vision into the goals and tasks frontline service providers need to focus on and be…
An increasingly complex business environment requires an engaging and easy-to-understand service vision says Vicki Halsey, co-author of Legendary Service: The Key Is to Care. In a short, one-minute video featuring key concepts from The Ken Blanchard Companies new Legendary Service training program, Halsey shares a great story about how one major league baseball stadium…
New survey results from more than 560 business leaders and human resources and training professionals identified the top nine most important customer service issues. By combining the ratings of issues rated as very important or extremely important, researchers at The Ken Blanchard Companies were better able to rank the issues presented. For example, 69 percent…