3 Ways Senior Leaders Can Improve Customer Service in their Organizations

In a recent video interview, Kathy Cuff, co-creator of The Ken Blanchard Companies’ new Legendary Service program, identifies three ways senior leaders can help create a culture of service in their organization. See service as everyone’s job Cuff recommends that organizational leaders begin by expanding responsibility for customer service to everyone in the organization—not limiting…

Management as a Shared Responsibility?

Leadership needs to be more of a partnership. And the responsibility for leadership has to rest with more than just the leader says Susan Fowler, co-creator of The Ken Blanchard Companies newly redesigned Self Leadership program. “Some people in organizations don’t realize that the quality of their work experience depends on their being a good…

Ken Blanchard Ignite Newsletter September 2017

The Ken Blanchard Companies Ignite newsletter is a must-read for leadership, learning, and talent development professionals. Highlights from the just published September issue include Leadership as a Partnership “It’s unfair to expect a manager with multiple direct reports to figure out what each individual needs, let alone always provide it,” says leadership expert Susan Fowler. “Continue to…