Infectious Thought Germs Will Anger You
Looking past the viral-oriented nature of this video, the main concept presented is critical for leadership. Thoughts, when attached to emotions other than sadness, generally have higher “infection” rates. Thus, it is important to generate more emotion (hopefully positive and not anger-inducing) around messages that you want your direct reports to remember or share. It…
Leadership as an Experience in Humanness
At the beginning of my career, desperate for experience, I took whatever job I could in my field. Fortunately, my first manager treated employees and customers like gold. Luck struck twice when I was hired by yet another wonderful manager. Regrettably, subsequent managers provided the “opportunity” to witness appalling treatment of both employees and customers.…
The Customer Is Always Right
What was the first basic rule of business you ever learned? Here’s a hint, it’s the title of this post. C’mon, say it with me, “the customer is always right.” Great job gang. Gold stars for everyone. At first glance, this is a pretty bold statement. And let’s be honest, nobody is always right. Unless…