Team Member Accused Another of Sabotaging Their Work? Ask Madeleine

Dear Madeleine, I manage three large global teams. They do similar customer service, but for different product lines. They all have very seasoned team leads and produce excellent results. Our business really took off because of the pandemic and we implemented a data-driven way to measure results that has worked well. For a long time…

Building Trust with VR? Yes, Please!

There has long been a serious trust deficit between leaders and their people, and the pandemic has exacerbated it. But before examining this, let’s explore the meaning of trust and COVID’s effect on it. Trust is often a misunderstood concept. People often say things like “I don’t trust that person,” making it sound like our…