Customer service is something we all come across in our daily lives. It can be used as a key differentiator for you and your company. 9 out of 10 US consumers said they would pay more for a superior service. I want to share with you a customer service experience I had a few weeks ago…
Call me idealistic, but I want more from Gen X and Gen Y when it comes to leadership. I want to see us go beyond the standard leadership stereotypes to something more global, accepting, and inclusive. To encourage non-typical leadership types to emerge and develop. Can you imagine what it might look like if high-potentials…
What was the first basic rule of business you ever learned? Here’s a hint, it’s the title of this post. C’mon, say it with me, “the customer is always right.” Great job gang. Gold stars for everyone. At first glance, this is a pretty bold statement. And let’s be honest, nobody is always right. Unless…