3 Ways Senior Leaders Can Improve Customer Service in their Organizations

In a recent video interview, Kathy Cuff, co-creator of The Ken Blanchard Companies’ new Legendary Service program, identifies three ways senior leaders can help create a culture of service in their organization. See service as everyone’s job Cuff recommends that organizational leaders begin by expanding responsibility for customer service to everyone in the organization—not limiting…

Servant Leadership: Ken Blanchard March 2018 Ignite Newsletter

The Ken Blanchard Companies Ignite newsletter is a must-read for leadership, learning, and talent development professionals. Highlights from the just published March issue include Servant Leadership: 20 Tips & Strategies from Today’s Top Leaders In a recent Servant Leadership in Action Livecast, over 3,200 leadership, learning, and talent development professionals had an opportunity to hear from 20…

Turn the Organizational Pyramid Upside Down?

“Too many leaders have been conditioned to think of leadership only in terms of power and control,” says best-selling business author Ken Blanchard in the July/August issue of Chief Learning Officer magazine. “But there is a better way to lead—one that combines equal parts serving and leading. This kind of leadership requires a special kind…

Don’t Really Like People? Ask Madeleine

Dear Madeleine, I keep hearing that the most important thing to be successful in business is the ability to build relationships with people. But here is the problem: I don’t like people. I think people are fundamentally untrustworthy and corrupt. I am in veterinary school so I can take care of animals, which I much…

Customer Service: The Importance of Sharing Stories

All companies will tell you that customer service is one of their top priorities. But what does great customer service look like in your organization? If employees don’t know, they are each left to their own interpretation. That leads to an uneven experience for customers. A good way to address this situation is to provide…