Customer Service: The Importance of Sharing Stories

All companies will tell you that customer service is one of their top priorities. But what does great customer service look like in your organization? If employees don’t know, they are each left to their own interpretation. That leads to an uneven experience for customers. A good way to address this situation is to provide…

Customer Service Has To Be Everyone’s Business

Any single person in your company can make a positive or negative impression on a customer. And today, thanks to social media, that one impression can be multiplied, exponentially, within hours. “Think of Yelp or TripAdvisor,” says Kathy Cuff, coauthor of Legendary Service: The Key Is to Care. “You can go online and read hundreds…

Customer Service in the Time of a Data Breach

We all heard the story of the data breach at Target Stores during the holiday shopping season. I’m sure many of you, like me, used a credit or debit card at Target during that time. So simply stated, people with unclear intentions now have our name, credit card number, security code, email address, and phone…