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Tag Archives: Customer is always right

“The customer is always right, unless I say he’s wrong”

Is he the “hero” his followers claim him to be, or an employee that completely mishandled a problem and created a dangerous situation? If you haven’t heard the news, Steven Slater was a JetBlue flight attendant until he hit his last nerve.  It was the last in a 20-year span of passenger confrontations for him. …

August 13, 2010 in Behavior, Customer Service.

The Customer Is Always Right

What was the first basic rule of business you ever learned? Here’s a hint, it’s the title of this post. C’mon, say it with me, “the customer is always right.” Great job gang. Gold stars for everyone. At first glance, this is a pretty bold statement. And let’s be honest, nobody is always right. Unless…

April 21, 2010 in Behavior, Business, Challenges, Customer Service, Listening, Partnering.

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