Five Strategies to Strengthen and Leverage the Voice of Women Leaders

It’s Women’s History Month—time to celebrate women’s accomplishments in the workplace! It’s essential to take a moment to recognize our contributions when you consider that in 2020 women still made just 84% of what men earned for the same job and were significantly underrepresented in leadership roles, according to Pew Research. The argument about whether…

Not Sure Whether to Stay or Go? Ask Madeleine

Dear Madeleine, I am an EVP of sales for a US-based fitness and weight loss website that is in hypergrowth. I started with the company about eight years ago and rose through the ranks, figuring things out as I went. About 18 months ago, my regional counterpart (I was East, he was West) quit suddenly…

Building Trust with VR? Yes, Please!

There has long been a serious trust deficit between leaders and their people, and the pandemic has exacerbated it. But before examining this, let’s explore the meaning of trust and COVID’s effect on it. Trust is often a misunderstood concept. People often say things like “I don’t trust that person,” making it sound like our…

Simple Truths for a New World of Work

In my new book Simple Truths of Leadership: 52 Ways to Be a Servant Leader and Build Trust—cowritten with my colleague, trust expert Randy Conley—we take a look at some practical, day-to-day leadership principles leaders can apply in their organizations. Simple Truths of Leadership is broken down into 52 concepts/quotes, half on the topic of…

Providing Legendary Service in Challenging Times

Every day there seems to be a new story about an irate customer behaving badly. These unfortunate situations create psychological stress for frontline employees and additional pressures for businesses. What can employees and companies do to provide Legendary Service while facing the headwinds of the pandemic? Hard Times Demand Legendary Service We’ve all been struggling…

Manager Keeps Shooting Down Your Plans? Ask Madeleine

Dear Madeleine, I have recently taken a job as office/operations manager for a medical practice. The managing partner is fairly new to the practice and was given the job because none of the other doctors want to deal with the day-to-day problems. It is true that hiring and managing staff plus staying on top of…

8 Keys to Re-engaging a Fatigued Workforce

Reading about how tired we are is fatiguing. So let’s try something different. We’re built to want to be part of something that’s meaningful. We’re eager to learn. We love wrestling with a challenge. It’s in our nature and we can’t help it. So instead of focusing on how everyone is depleted, why not appeal…