Employee Reacted Poorly to Your Feedback? Ask Madeleine

Dear Madeleine, I am a manager at a fairly new and fast growing software-as-a-service company. I have been managing people forever and nothing like this has ever happened to me. I recently gave some feedback to a new employee I’ll call LK. Despite having received step-by-step directions on a certain task, she had done it…

Leading Without Authority with Keith Ferrazzi

With his first two books, Never Eat Alone and Who’s got Your Back, Keith Ferrazzi taught us the importance of building collaborative relationships. In his latest book, Leading Without Authority, Ferrazzi reinvents the art of collaboration to break down silos, transform teams, and improve overall performance of individuals. He explains that in a world of…