Disappointed in Your People? Ask Madeleine

Dear Madeleine, I am a VP in an organization and I have a decent team, all of whom I inherited when I joined the organization two years ago. Everyone on my team is experienced and considered senior. I have done everything I can think of to make everyone’s role and responsibilities crystal clear—yet I find…

Creating a Culture of Accountability

The hybrid/virtual work world presents many challenges for leaders. One of them is creating a culture of accountability. Some leaders still think accountability equals “butts in seats.” But that outdated belief has become completely antiquated during the pandemic. People have proven they can succeed in a remote work environment. Considering how quickly the workplace is…

Becoming a Caring Leader with Heather Younger

Engagement expert Heather Younger understands the positive impact a caring leader can have on both individuals and entire organizations. In her latest book, The Art of Caring Leadership: How Leading with Heart Uplifts Teams and Organizations, she shares nine behaviors that leaders need to practice to truly care for their people. Younger’s research has proven…

Naturally Quiet but Need to Negotiate? Ask Madeleine

Dear Madeleine, I manage a team of project and program managers responsible for keeping software implementations on track for a global company. I have five regional directors, each of whom manage about fifteen individual service representatives. The frontline folks are highly skilled—their jobs require a lot of technical experience and real expertise. They are dedicated…

EGO Getting in Your Way? Ask Madeleine

Dear Madeleine, I am a director-level leader in a national insurance organization. The culture here is that things get done slowly, and only when everyone agrees with the change. I have been tasked with spearheading a ton of change, which is desperately needed. I have not made any friends with my approach and my boss…