Dear Madeleine, I spent a decade of my career at a very sexy, high profile tech company and rose to a senior position. I worked 24/7 and my commute was a horror show. When my kids were little, my husband was traveling a lot for his job, and things started fraying around the edges, I…
In their academic paper Identifying Primary Characteristics of Servant Leadership, researchers Adam Focht and Michael Ponton share the results of a Delphi study they conducted with scholars in the field of servant leadership. A total of twelve characteristics were identified, five of which were agreed upon by all of the scholars polled. These five most…
Addressing low trust in a relationship is a challenging issue. As soon as the “t” word—trust—is mentioned, emotions start to rise, defensiveness climbs, and people begin to feel uneasy about where the conversation is headed. When I conduct workshops on building trust, participants often ask me for advice about how they can tell someone they…
Dear Madeleine, I am a sales leader in charge of half of the US and I have a counterpart who runs the other half. We have a good relationship. We support each other and share ideas and information. I recently figured out that our newish boss, the EVP of sales and marketing, is playing us…
Dear Madeleine, I am a trainer in a call center. It is fast, loud, and chaotic—and I love it. I take total newbies and train them to start at the most basic levels. Once they leave me, they go on to other trainers who train them in more specialized work. They all have managers who,…
Confidence is a belief in one’s ability to succeed. It comes from within and must be nurtured. A healthy level of confidence leads to the capacity to overcome fear, which can result in growth and accomplishment. A low confidence level can come from something as simple as a lack of experience and expertise in a…
In a new article for Training magazine, Jim Diehl and I share the results of a 1,300-person study of teams in today’s work environment. The survey results reveal there’s much work to be done: only 27 percent of respondents said their teams perform at top levels a majority of the time. Millennials scored their team…
All over the world, leaders are using coaching to gain a competitive edge. But does coaching solve every problem one might encounter in the workplace? “No. It’s not a panacea,” says coaching expert Patricia Overland in an article for Chief Learning Officer. “Determining when coaching is a good investment can be challenging.” Overland shares a…
Dear Madeleine, I am an EVP of strategy and shareholder value for a billion dollar global conglomerate. I have been working with a coach for the last six months and she has made a huge difference in terms of helping me prioritize, focus, and develop more powerful relationships. Things have been going so well that…
Do the people you work with know what you expect of them? Do they know what to expect of you? Pause, please, and really consider those two questions. If I walked into your workplace and asked your team these questions, would I get immediate answers? Would I get consistent answers? Would I get answers you…