Are expectations from the younger generations driving changes to customer service and product support? Earlier this week, I came across an article on Forbes.com titled What Kind Of Customer Experience Are Millennials (Gen-Y) Looking For?. In the article, Micah Solomon, the article’s author, attempts to summarize the expectations of the Millennial generation when it comes to…
If you’re not familiar with the term “quit & stayed”, it is the act of mentally quitting, yet staying in the same physical environment. More specifically, it’s the act of becoming disengaged in the work you complete, whether that’s for a business or just in general. Chances are that you work with one or more…
I’m a big fan of The Consumerist. If you’ve ever had a bad customer service experience or issue dealing with a business, you could probably relate to a lot of the articles on the site. Stories range from the depressing to shocking, even downright laughable in some cases. Recently, I read a story regarding a…