Dear Madeleine, I am a sales manager for a specific product in a large US company. My team is small and we all work very hard. As a result, I applied to hire a new team member to accommodate the sharp increase in opportunities. I ended up going with an internal hire who came from…
Dear Madeleine, I work in a company that has recently gone to a matrix environment. It is kind of a disaster because no one seems to know what that means. Trying to get anyone to make a decision so I can move forward with projects on a deadline is making work incredibly stressful. I pride…
Dear Madeleine, I am the CEO of a small but rapidly growing global employee relocation services organization. It is a complicated business. One of the complexities is that employment laws are different in every country and they change constantly. Our chief legal counsel is very talented and business savvy. But when we are trying to…
Dear Madeleine, I run a large team for a media company. The CEO has a lot of strengths but is inconsistent and often irrational. My team is constantly on the hook to respond to endless PR issues, so we never quite know what is coming at us. Before Covid we all came to the office…
As a part of The Ken Blanchard Companies’ 2022 HR / L&D Trends Survey, respondents were asked to rank the effectiveness of various training reinforcement strategies. Email Reminders/Newsletters, currently the most used practice for reinforcing training content, was rated in the bottom third when it came to perceived impact. That’s not a big surprise to…
Dear Madeleine, I was promoted to VP of sales a few months before the pandemic hit. I feel like I have been in an industrial washing machine ever since, and am just starting to come up for air. There was a lot of training at the beginning but then our entire book of business and…
Dear Madeleine, I’ve been managing a couple of teams located around the globe. Recently, our business has exploded, and I find that I am losing control of things. My question is: how do I help my people clarify when they need to include me in big decisions and when they don’t? I’ve never had this…
The quest for high performance may be at an all-time high. With the COVID-19 pandemic turning things upside down, some people are struggling to get through the day—but others continue to thrive. How do they do it? Brendon Burchard’s best-selling book High Performance Habits offers many answers to that question. Through extensive original research and…
Dear Madeleine, It has recently become apparent that one of my newer direct reports is lying. In one instance, he told me a presentation was proofed and ready to go and I found out it wasn’t when I went into the document on our shared drive to make a change. In another instance, I learned…
Dear Madeleine, I am the EVP of sales for a global professional services and SAS company. As you can imagine, we are reeling from the pandemic and the economic train wreck that seems to be coming at us. In the midst of this chaos, I have a long-tenured sales professional—let’s call her G—who is running…