Join us for today’s webinar! Motivation As A Skill–Strategies for managers and employees

Join motivation expert David Facer for a complimentary webinar and online chat beginning today at 9:00 a.m. Pacific Time (12:00 noon Eastern). In a special presentation on Motivation as a skill: Strategies for managers and employees, Facer will be sharing some of the research underlying Blanchard’s new Optimal Motivation program and workshops.  Participants will explore…

Four Leadership Lessons from the NFL’s Fumbled Handling of the Referee Lockout

There was never a question of “if” it would happen. The only was question was “when?” Any NFL football fan knew that sooner or later a “replacement” referee would make an incorrect call that decided the outcome of a game. That time was this past Monday night when the Seattle Seahawks came away with an…

Got a new employee? 3 ways to show you care

When I was 16 years old, my first job was serving ice cream at a Baskin-Robbins store.  Not only did I love ice cream, but I was very social and felt that this job suited me very well since I loved talking to people. Unfortunately, I think I’m still trying to lose those extra ice…

Does your company culture resemble this classic arcade game?

The way an organization responds to mistakes tells you a lot about its corporate culture.  In an article on innovation for Fast Company, Scott and Ken Blanchard look at the different responses they’ve seen in working with organizations. Some organizations see mistakes as opportunities to learn.  These are the organizations that create innovative environments where…

Top Reasons Why Employees Don’t Do What They Are Supposed to Do—as reported by 25,000 managers

Why don’t employees do what they are supposed to do?  Former Columbia Graduate School professor and consultant Ferdinand Fournies knows.  Over the course of two decades, Fournies interviewed nearly 25,000 managers asking them why, in their experience, direct reports did not accomplish their work as assigned. Here are the top reasons Fournies heard most often…

“Be the change” you want to see in your customer service people: 5 ways to get started

In a recent Legendary Service course, one of my participants—we’ll call him Chad—wondered aloud if leaders ever adhered to the same standards they continually ask of their service providers. When asked for an example of what he meant by this, he said, “Well … we are asked to acknowledge the customer, get details about the…

Three times when it’s wrong to just be a supportive manager

Most managers prefer to use a supportive leadership style that encourages direct reports to seek out their own solutions in accomplishing their tasks at work.  But that style is only appropriate when the direct report has moderate to high levels of competence and mostly needs encouragement to develop the confidence to become self-sufficient. What about…

How important is good management? This McKinsey research might surprise you!

What’s worth as much as a 25% increase in your labor force, or a 65% increase in the amount of your invested capital?  A one-point improvement in your company’s management practices! That’s the shocking conclusion of in-depth study conducted by researchers at McKinsey, Stanford, and the London School of Economics that looked at more than…

Only 14% of employees understand their company’s strategy and direction

Why don’t more employees do what they are supposed to do?  Author and consultant William Schiemann might have part of the answer—only 14% of the organizations he polled report that their employees have a good understanding of their company’s strategy and direction. He shares that fact and some of the causes as a contributing author…

Ready to grow and innovate? Begin by driving out fear and apathy—3 ways to get started

People are stuck in place, not particularly happy with the way things are, but staying put because they don’t have any better options. It’s a “quit and stay” mentality that has been hard for leaders to address. The tools they’ve used in the past to motivate performance—pay raises, promotions, etc.—are no longer available. Instead of…