Laying The Smackdown On Cheaters

Whenever I’m looking to buy something expensive or need to hire a company for some type of service, I always start by looking online at the reviews.  Businesses know that having bad reviews of either products and/or services can send potential buyers running, so what do these businesses do?  Well, they can do the hard thing…

Excellence in Action

*Part Two of a Six Part Series on The Excellent Employee   “Can you hear me when I sing? You’re the reason why I sing … You’re the reason the opera is inside of me!” —Sometimes You Can’t Make It on Your Own, U2 Consider the summer blockbusters at the movie theater or Nike’s latest…

The Excellent Employee

*Part One of a Six Part Series on The Excellent Employee Excellence comes about as a result of habit. We become just by doing just acts, temperate by doing temperate acts, brave by doing brave acts. —Aristotle Nobody willingly pays a person to be average or mediocre. Or at least, they shouldn’t! And individuals shouldn’t…

Wait! That’s not in the Customer Service playbook…

Another day, another angry customer… Many of you have probably seen this video, but if you haven’t, I’ve posted it below for your viewing pleasure.  This gentleman, upset that he was denied a refund from T-Mobile, decided that he would “redecorate” this T-Mobile store without asking for permission.  Still, he probably needed to brush up…