Poor leadership behavior? It might be your brain’s fault—here’s why

 “Every task we perform that requires executive functions like planning, analytical problem solving, short- term memory, and decision making is handled by the prefrontal cortex of our brain,” says Madeleine Homan-Blanchard, master certified coach and co-founder of Coaching Services at The Ken Blanchard Companies in a new article for Ignite!. “It’s where we choose our…

Do you have a customer service mindset? 3 ways to find out

Here’s a little game for you. Finish the following phases: “Do unto others as you would have _____ ___ _____ ____.” (Yes, the Golden Rule) “Beauty is in the eyes of ____ _________.” “If it were me, this is what __ ______ ___.” I trust you were able to complete these very common sayings.  While…

“Mankind was my business.” (A leadership lesson from the ghost of Jacob Marley)

What is the purpose of a business? Search the internet for an answer and you will find different opinions. Many economists would say the purpose of a business is “profit maximization.” Peter Drucker said the only valid purpose for a business is “to create a customer.” Yes, profits are necessary, but Drucker adds that “the…

Free Blanchard webinar today! Building Trust: 3 Keys to Becoming a More Trustworthy Leader

. Join trust expert Randy Conley for a complimentary webinar and online chat beginning today at 9:00 a.m. Pacific Time (12:00 noon Eastern). In a special presentation on Building Trust: 3 Keys to Becoming a More Trustworthy Leader, Conley will be exploring how leaders can improve the levels of trust in their organization by identifying potential gaps…

Employees Not Accountable at Work? They probably have a good reason—3 ways to find out

Accountability, accountability, accountability.  It’s an issue that comes up time and again as leaders and HR professionals think about the one underlying challenge in their organizations that holds performance back.  It’s a silent killer that operates below the surface in organizations and it’s tough to address. A best-selling business book (and one that I had…

Customer Service—it can’t be about THEM until it’s about YOU

There’s a common misconception that customer service is all about the customer. Surprise—it’s not necessarily so. Service is definitely for the customer—internal or external—but it’s about you, the service provider. “What?” you may be asking. “No, it’s about my client.” True … kinda. But it can’t be about them until it’s about you. The service…

Mindfulness at Work—3 ways to get started

Being aware of what is happening to you in the present moment without judgment or immediate reaction.  It sounds so simple.  The noticing and awareness part is one thing—but without judgment or immediate reaction?  This requires practice:  To notice when someone is pushing your button and take it in as information, but to not get…

Competition and Innovation—Are you a fear-based organization?

Senior leaders play an important role in setting the cultural tone in their organizations.  Without a shift in thinking at the top of an organization, it is almost impossible to change an organization’s culture. In a new article for Fast Company online, Scott and Ken Blanchard share a story and discuss the results of a study…

Trying to help someone change? Make sure you follow these five steps

“Change is hard,” explains Madeleine Homan-Blanchard in a new article for Chief Learning Officer. And being asked to help someone change is a tough assignment—especially when that someone is a senior leader in your organization—just ask anyone responsible for learning and development and they’ll tell you. Have you been asked to help someone change? Here…