I was at a conference last weekend and the facilitator assigned the table groups a topic to discuss. After the discussion a person from each table stood up and gave a brief report on group’s conversation. A very accomplished friend and colleague of mine presented for our table group and when she sat down the…
Two years ago I was in Kenya doing some volunteer work when our van got stuck in the mud on the way to visit one of the local schools. We tried everything to get unstuck but nothing worked. We needed help. In the workplace as well as other areas of our lives, we sometimes encounter…
Join master certified coach Madeleine Homan Blanchard for a complimentary webinar and online chat beginning today at 9:00 a.m. Pacific Time (12:00 noon Eastern). In a special presentation on The Leader’s Guide to the Executive Brain Homan-Blanchard will be sharing the latest findings from neuroscience research and its impact on leader behavior. You’ll learn: The…
“Every task we perform that requires executive functions like planning, analytical problem solving, short- term memory, and decision making is handled by the prefrontal cortex of our brain,” says Madeleine Homan-Blanchard, master certified coach and co-founder of Coaching Services at The Ken Blanchard Companies in a new article for Ignite!. “It’s where we choose our…
Here’s a little game for you. Finish the following phases: “Do unto others as you would have _____ ___ _____ ____.” (Yes, the Golden Rule) “Beauty is in the eyes of ____ _________.” “If it were me, this is what __ ______ ___.” I trust you were able to complete these very common sayings. While…
“When people don’t take time out, they stop being productive.” ~ Carisa Bianchi I started experiencing back pain around the time I turned 50. When I went to the doctor she told me, “John, you are at that age where every morning you will wake up with pain somewhere.” Wow! Talk about a wake-up call.…
What is the purpose of a business? Search the internet for an answer and you will find different opinions. Many economists would say the purpose of a business is “profit maximization.” Peter Drucker said the only valid purpose for a business is “to create a customer.” Yes, profits are necessary, but Drucker adds that “the…
. Join trust expert Randy Conley for a complimentary webinar and online chat beginning today at 9:00 a.m. Pacific Time (12:00 noon Eastern). In a special presentation on Building Trust: 3 Keys to Becoming a More Trustworthy Leader, Conley will be exploring how leaders can improve the levels of trust in their organization by identifying potential gaps…
Accountability, accountability, accountability. It’s an issue that comes up time and again as leaders and HR professionals think about the one underlying challenge in their organizations that holds performance back. It’s a silent killer that operates below the surface in organizations and it’s tough to address. A best-selling business book (and one that I had…
There’s a common misconception that customer service is all about the customer. Surprise—it’s not necessarily so. Service is definitely for the customer—internal or external—but it’s about you, the service provider. “What?” you may be asking. “No, it’s about my client.” True … kinda. But it can’t be about them until it’s about you. The service…