4 Common Mistakes Managers Make When Goal Setting (and 3 ways to fix it)

Performance expert John Hester identifies four common mistakes that managers make when they set goals for employees in the latest issue of Ignite!  The negative result is poor or misaligned performance, accountability issues, blame and resentment—not to mention countless hours spent reviewing tasks and redoing work. Wondering if you might be making some of these…

Employees Not Accountable at Work? They probably have a good reason—3 ways to find out

Accountability, accountability, accountability.  It’s an issue that comes up time and again as leaders and HR professionals think about the one underlying challenge in their organizations that holds performance back.  It’s a silent killer that operates below the surface in organizations and it’s tough to address. A best-selling business book (and one that I had…

Four Leadership Lessons from the NFL’s Fumbled Handling of the Referee Lockout

There was never a question of “if” it would happen. The only was question was “when?” Any NFL football fan knew that sooner or later a “replacement” referee would make an incorrect call that decided the outcome of a game. That time was this past Monday night when the Seattle Seahawks came away with an…

Top Reasons Why Employees Don’t Do What They Are Supposed to Do—as reported by 25,000 managers

Why don’t employees do what they are supposed to do?  Former Columbia Graduate School professor and consultant Ferdinand Fournies knows.  Over the course of two decades, Fournies interviewed nearly 25,000 managers asking them why, in their experience, direct reports did not accomplish their work as assigned. Here are the top reasons Fournies heard most often…

You’re Invited! Leading from Any Chair in the Organization

Join author and consultant Bob Glaser for a complimentary webinar and online chat beginning today at 9:00 a.m. Pacific Time (12:00 noon Eastern). In a special presentation on Leading from Any Chair in the Organization, Bob will be sharing three actionable steps on creating a culture where everyone feels a sense of ownership, empowerment, and ability to…

Only 14% of employees understand their company’s strategy and direction

Why don’t more employees do what they are supposed to do?  Author and consultant William Schiemann might have part of the answer—only 14% of the organizations he polled report that their employees have a good understanding of their company’s strategy and direction. He shares that fact and some of the causes as a contributing author…

Don’t be a lazy leader: 3 bad habits to avoid

It’s the start of a new year and a great time to take stock of where you are and where you are going as a leader.  The ability to think clearly and make the best decisions is a key part of any leader’s role.  Yet, many leaders tend to fall into bad thinking patterns—especially after…

Need to deliver some negative feedback? 5 things to keep in mind

We’ve all been there.  A team member’s performance is slipping and needs to be addressed.  Before you set up a meeting to discuss the situation, here are a couple of questions to ask yourself: How clear were you with expectations?  Don’t expect an accountability conversation to go well if there is any fuzziness about what…

Don’t Get Emotional With Performance Feedback

Managers have good intentions when it comes to delivering feedback to employees, but the reality is that most of them aren’t very good at it. In a new article for The Ken Blanchard Companies Ignite newsletter, senior consulting partner Phil Reynolds identifies a lack of clear expectations upfront—and a subsequent emotional response down the road—as…