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Have you heard from your leader lately?

People get nervous when times are uncertain.  That’s why it is so important for leaders to communicate more than normal—not less.  Even if you don’t have all the answers, it’s important to share what you do know.  In the absence of information, people will start thinking the worst.  Leaders can head that off with honest…

February 10, 2009 in Communication, Corporate Culture, Leadership, Leading, Marketing.

Cooking up business at Denny’s

Did you eat at Denny’s yesterday? I tried to, together with three of my coworkers, but the lines were too long.  For those of you who might have missed the ads during the Super Bowl and also the full page ad in USA Today, Denny’s was offering a free Grand Slam breakfast to everyone who…

February 4, 2009 in Innovation, Leadership, Managing, Marketing.

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Leading with Trust

Do You Trust Your Team Enough to Go on Vacation?

Trust never takes a vacation. When you go on holiday this summer, will you be preoccupied with how things are going at work? Do you have low trust in your team’s ability to manage without you? Or perhaps… Read More

5 Ways to Lead with Empathy

People want an empathetic leader. Many managers strive to be one. But ask someone to define the term, and you’re likely to be met with silence. Let’s start with the definition. According to Merriam-Webster, empathy means “the action of understanding,… Read More

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