How do you deal with emotion at work?

Scott Blanchard, principal and executive vice president at The Ken Blanchard Companies calls it the new “F” word—feelings.  And it is something that managers and organizations struggle with on a regular basis.  Should you ask people to repress feelings and “check them at the door” or should you encourage people to bring their entire selves…

How would your direct reports rate you as a leader?

Are you familiar with “secret shoppers?” Organizations ask people to secretly “shop” their establishment, pretending to be customers, and report back the good, the bad, and the ugly.  Wouldn’t that be fun to do? What would happen if your direct reports “secretly shopped” you as a leader?  What would they report back?  Here’s an exercise…

Employees are from Venus, Bosses are from Mars

I’m taking some liberties with the title of John Gray’s mega-selling best-seller, Men are from Mars, Women are from Venus, but I wanted to share some interesting differences in perceptions between what bosses think they are providing and what employees are experiencing in the workplace. Ask most bosses what their management style is at work…

Don’t make this leadership mistake. Why leaders need to be always in style

We’ve all been there. Do to some mix-up or poor communication we end up being either over or under dressed for an occasion. You’re wearing something too casual for a formal event (think shorts at a client meeting) or you find yourself wearing formal to a casual event (think a business suit to an after-work…

Managers: Drive out fear—one thing you can do this week

When people work in isolation—or with incomplete information—their imagination can run away with them (and usually not in a good way.)  Here’s an example.  Has something like this ever happened to you? My wife has started a new job recently.  Like many people, it involves working in a cubicle interacting with customers primarily by telephone…