Shocked by 360° Feedback? Ask Madeleine

Dear Madeleine, I am a director in a large retail organization. Recently everyone at my level received an online 360° feedback. My report shows that my whole team is very unhappy with my hands-on style. All 14 of my people—not just 1 or 2— see me as a micro-manager. In the open-ended comments were phrases…

Not Getting the Feedback You Need? Ask Madeleine

Dear Madeleine, I am a newly promoted senior VP of sales for the North American division of a medical devices manufacturer. My boss is a new COO brought in from the outside. He lives in Germany and I live in Colorado, although I am on the road constantly. I’ve met this guy only once and…

Emotional Technology: Innovations That Could Change Leaders

There’s currently some fantastic technology out there, from wearables and self-lacing shoes (yes, like the ones in Back to the Future) to VR and spectacular advances in science that will someday make it to consumer products. But what about beyond the current advances? And what about tech that can help us become better leaders? Currently,…

Sharing Feedback: 3 Ways to Help Others Improve

  I recently read an interesting Zenger Folkman white paper on feedback. What caught my eye is that more than 50 percent of people whom they surveyed said that corrective feedback has helped their career more than positive feedback has. Ken Blanchard loves to share former colleague Rick Tate’s assertion “Feedback is the breakfast of…

The Leaders Guide to Mediocrity—Less Than a Million Ways to Maintain the Status Quo

“Proceed with caution in the direction of your hopes, and live safely, the life have.” —Hank Dave Locke Mediocre is a good. Moderate quality is ok. “Average is the norm,” as Yogi Berra might say. Today’s world is complicated—every segment of society is continually changing and very little seems to be certain anymore, like it…