Four Considerations in Building Trust with Millennials

“Toto, I’ve a feeling we’re not in Kansas anymore.” ~ Dorothy, The Wizard of Oz Judy Garland’s line from The Wizard Oz could appropriately capture the feeling of many leaders when it comes to managing Millennials in the workplace – it’s a whole new world! Millennials, or Gen Y (born 1982-1995), are rapidly becoming a…

A Glimmer of Hope: When Leaders Get It Right

I just arrived back from beautiful Fujairah—one of the northernmost emirates in the UAE—where we held the final module of six in a 15-month leadership development curriculum for a global technology company. The total program included modules around personality, values, organization vision and alignment, leadership style, high performing teams, change management, and motivation—the gamut. This…

The Not So Shocking Truth: 3 things to stop doing that undermine Optimal Motivation

“Shocking! This is shocking.” The manager was responding to a slide on the screen that declared: As a manager you cannot motivate anyone. “Shocking,” he exclaimed again before I could put up the second part of the slide. I asked the obvious question, “Why is this so shocking?” His reply: “My whole career I have…

Competition and Innovation—Are you a fear-based organization?

Senior leaders play an important role in setting the cultural tone in their organizations.  Without a shift in thinking at the top of an organization, it is almost impossible to change an organization’s culture. In a new article for Fast Company online, Scott and Ken Blanchard share a story and discuss the results of a study…

What motivates you at work? Here are six possibilities

In a recent webinar on A Closer Look at the New Science of Motivation, best-selling business author Susan Fowler opened with an interesting question for attendees, “Why are you here?”  And it wasn’t just a rhetorical question.  Fowler wanted attendees to take a minute and assess what their motivation was for attending.  Here’s what she…

Leverage the Gift of Diversity–4 ways to be a learner with everyone you meet

Trying to keep your internal (employees) and external customers coming back? Maybe it’s time to engage diversity, embrace new and innovative ideas from all of your customers, and be a learner with everyone you meet. Last week I was with a client teaching a session on the topic of Legendary Service.  There were people in…

Innovators—3 ways to invite others to your next big idea

Innovation requires passion.  It takes a lot of energy to develop an idea and implement it successfully in an organization.  Fortunately, innovators have passion in abundance. Innovation also requires collaboration.  Very few ideas can be successfully implemented without the cooperation and buy-in of others.  Unfortunately, innovators often struggle in this area–especially if they fall in…

What’s your motivation at work? 3 questions to ask yourself

Want to motivate others? Start by learning how to motivate yourself. That’s the message that best-selling author Susan Fowler highlights in a recent article for Ignite! In Fowler’s experience, you have to understand your own reasons for performing at a high level before you can help others do the same. Without that understanding, most managers…

Stand Out! Three Steps To Discover What Separates You From The Crowd

What is one thing that you do better than anyone else? For some people, that may be easier to answer than others. If I asked Usain Bolt that question, I’m pretty sure he’d say that he can run faster than anyone on the planet. For most of us though, the question would prove to be quite…

How do you deal with emotion at work?

Scott Blanchard, principal and executive vice president at The Ken Blanchard Companies calls it the new “F” word—feelings.  And it is something that managers and organizations struggle with on a regular basis.  Should you ask people to repress feelings and “check them at the door” or should you encourage people to bring their entire selves…