Are You a Meanie? Ask Madeleine

Dear Madeleine, I am a senior director for a large multinational organization. I am good at what I do, my employees love working for me, and I’ve always received good feedback from my boss. At my last review, though, I didn’t get the promotion to VP that I expected. My boss told me she didn’t think…

Politics in the Office? Ask Madeleine

Dear Madeleine, As you’ve probably noticed, the political situation in the US has gotten completely out of hand, with presidential candidates running amok. I don’t know what your political opinions are, but I am hoping you can help me with my untenable situation. Both my boss and one of my direct reports are super, emphatically,…

Challenging Conversations – Be Present AND Show It

Even if you’re fully present during a challenging conversation, the person you’re speaking with may not get the full benefit if your physical behavior does not demonstrate it. Being fully present—and showing it—demonstrates that you care and that you are interested in working together to resolve the matter at hand. You demonstrate you are fully…

6 Ways to Get Rid of Emotional Baggage BEFORE a Challenging Conversation

If you can travel lightly, emotionally speaking, a challenging conversation will take a lot less effort. But how do you unload that excess emotional baggage? Here are a few creative ways to get the emotions out. Any number of these may work for you—so pick one you like, or try them all.  (Preparation is also…

The High Price of Perceived Unfairness—a mini case study

Alexa has been with a global telecommunications company for 15 years, most recently as an upper mid-level leader in the company’s consumer products division. Alexa took her current post in 2010.  That year she led her group to earn Best Retail Operation for the region, going from worst-to-first in a single year.  Along with a…