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Customer Success

Are You Focused on Customer Service or Customer Success? Your Mindset Makes All the Difference

Here’s a quick quiz. What job position has 106,000 openings on LinkedIn, has been around about three years, and is focused on such areas as product adoption, onboarding, churn reduction, and customer advocacy? If you guessed customer success manager, you’re right. Customer success is a new approach to customer service that is proactive instead of…

February 11, 2016 in Customer Success.

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