Use the CARE Model to Serve Customers at a Higher Level

The quality of a company’s customer service affects its reputation as well as its bottom line. Customer service done well raises an organization’s image in the public eye and attracts new revenue. Customer service done poorly does the opposite. When an organization delivers with such excellence and consistency that its service reputation becomes a competitive…

4 Keys to Great Customer Service

Think of a time when you experienced truly excellent service. It may take you a few minutes—I don’t mind waiting. Got it? Now compare that to a time when the service you received was just acceptable, but nothing special. Which organization do you want to do business with again? I’ll bet it’s the one where…