Leaders in today’s organizations need to continuously balance the expectations of three different groups of people—shareholders, customers, and employees. How these three groups are ranked within a company will largely determine the type of culture the organization has. A “shareholder first” organization is very different from a “customer first” or an “employee first” company. In a…
Ken Blanchard and Southwest Airlines president emeritus Colleen Barrett present an extraordinary, wide-ranging conversation on the leadership secrets that have propelled Southwest Airlines and other great companies to unprecedented business success. Drawing from their new book, Lead with LUV, these two legendary leaders will share what “leading with love” means, why it works, and how…
Join The Ken Blanchard Companies for a special complimentary webinar and online chat beginning today at 9:00 a.m. Pacific Time (12:00 noon Eastern). Best-selling author and consultant Ken Blanchard will be joined by Southwest Airlines president emeritus Colleen Barrett to present the key concepts from their new book Lead with LUV: A Different Way to…
“If you seek long continued success for your business organization, treat your People as family and LEAD WITH LOVE.” That is the advice that Herb Kelleher, legendary founder of Southwest Airlines, offers readers in the foreword of a new book, Lead with LUV: A Different Way to Create Real Success that looks at the leadership…
All organizations have three groups of people that they need to keep happy—customers, employees, and shareholders. It can be a real juggling act at times trying to balance the needs and desires of all three groups—especially when important decisions need to be made. How does your company rank order these three groups of stakeholders? At…
Once, while sharing her thoughts on leadership, Colleen Barrett, president emeritus of Southwest Airlines (stock symbol LUV), was asked if she was worried that competitors would now be able to steal her management ideas—like writing thousands of thank you notes to employees. She said “no” because the real magic wasn’t in knowing the concepts, it was…