Even if you’re fully present during a challenging conversation, the person you’re speaking with may not get the full benefit if your physical behavior does not demonstrate it. Being fully present—and showing it—demonstrates that you care and that you are interested in working together to resolve the matter at hand. You demonstrate you are fully…
At the present, most customers are a bit overwhelmed with choices. Think for a minute. When we want to buy something, go on a trip, stay at a hotel, get a new dog, new barbecue—what do we do? Most of us go online to check out reviews of what others have done and recommend. It…
I’ve just returned from the 5th International Conference on Self-Determination Theory. The remarkable and often mind-blowing research on motivation that was shared and debated by 500 scholars from more than 38 countries will be impacting our world over the coming years. But there are also little tidbits you can put into application immediately. For example, even…
The more that virtual teams become our normal way of working, the more we realize how difficult it is to build the positive relationships so critical for team success. A face-to-face meeting for team building is best, yet most teams can’t afford that luxury. So how do you build team spirit when you can’t have…
I like licorice. When I sit in front of a bowl of mixed jelly beans, I automatically grab the black ones. I don’t really think about it. Very quickly I have put 15 black jelly beans into my hand. That’s just the way it is. I don’t consciously ask myself, “Whoa, here’s a yellow one, and…
If you can travel lightly, emotionally speaking, a challenging conversation will take a lot less effort. But how do you unload that excess emotional baggage? Here are a few creative ways to get the emotions out. Any number of these may work for you—so pick one you like, or try them all. (Preparation is also…
Perhaps you got your New Manager position with the help of your boss. Perhaps you inherited a supportive boss when you got your job. Maybe your excellent boss arrived after you did. However you came to work with your “best” boss, losing that person rocks your world. When the stars line up perfectly, you have…
In a new column for Fast Company, Scott and Ken Blanchard share some of the best thinking from their recent leadership livecast on Doing Still More With Less where over 40 different thought leaders shared tips and strategies for getting work done during a time of limited resources. Feeling a little overworked and under-resourced yourself? …
When I talk with clients, I often hear that the main reason they look forward to participating in regularly scheduled virtual meetings is because it’s the best time they have to catch up on their emails. That’s a missed opportunity. Reports can be emailed, updates can be left on voice mail, but conference calls are…
Think back to the last challenging conversation you had. Were you prepared? If not, how well did it go? Chances are it didn’t go as well as you hoped it would. Most challenging conversations are more effective when we take the time to prepare for them. I’d like to suggest five things you can do…