Ever been in a really bad mood , you air some frustration and everyone wants to give you advice? You don’t want to hear about what ‘they would have done ‘or ‘in their experience’. Sometimes you just want to vent and be heard. Not sure whether it is because I am an extrovert or that I love…
When is it the right time in a woman’s career to have children? Is there a right time, and can women (dad’s too) still have a career? (I am very much counting on it). To set the scene, I am a 30 year old woman who recently finished my MBA currently working in sales for a leadership consultancy…
Many moons ago the HR role was seen as an administrative role, looking at the rules and processes that govern the organization. Nowadays HR is much more than that, HR is (or should be) a strategic partner to an organization and can help an organization leverage human capital to the maximum. However some organization’s still…
I have spent the last two years of my life completing my Masters in Business with an Emphasis in Strategic Human Resource Management. I spent on average around 15 hours a week studying, writing essays and completing exams. If anyone has completed an MBA part time whilst working full time you will appreciate how tough…
I had an interesting question asked in my master’s degree this week. How much responsibility should a company take in managing their employee’s careers? In an ever changing society, where people are now wanting careers and not just a job it’s important for managers to help their employees grow, but should they be the driver? Quast (2014) looks…
I was having a conversation with a few colleagues about preferred types of communication. The 24 year old of the group only send’s emails and texts, no phone calls, I (30 years old) prefer emails and texts but also like a follow up with a phone conversation, and the 51 year old would respond to an email with…
How often have you heard your friends or colleagues moaning about someone or about something that has happened, but they never actually say anything to that person? It happens all the time and it’s all because people don’t want to hurt someone’s feelings or are scared of giving feedback. Giving feedback is tough, and something…
Customer service is something we all come across in our daily lives. It can be used as a key differentiator for you and your company. 9 out of 10 US consumers said they would pay more for a superior service. I want to share with you a customer service experience I had a few weeks ago…